Refund Policy

At RYZE Superfoods, after-purchase support starts with a review of your order and the help you need. The arrangements below cover unwanted items, exchanges and problems with supplied goods.

Make your request within 30 days

Contact the store within 30 days after delivery to request a return or exchange. Include your order number or another proof of purchase. Goods returned because you changed your mind must be unused, in original condition and in their original packaging. Please obtain our return instructions before posting anything.

Eligible postage is our cost

The merchant pays eligible return shipping for both change-of-mind cases and product-quality problems. We supply a prepaid label or explain the return method. Our default return address is 5 Ayrault St, Newport, Rhode Island, 02840, United States; a different address applies only if we explicitly provide one. Ask us to arrange postage before buying a separate shipping service. We do not charge a restocking fee.

Incorrect, incomplete or damaged orders

For damage, defects, wrong goods or missing contents, provide order details and photographs that help show the issue. We investigate and arrange the appropriate replacement, return or refund. If a qualifying quality case requires a return, we pay its shipping cost. Conditions for ordinary unwanted goods do not restrict your legal remedies for faulty or incorrectly supplied goods.

Inspection, repayment and exchanges

We inspect a return after it reaches us and communicate the decision. Following receipt, inspection and approval, we issue the refund within 10 business days to the original payment method. Bank or payment-provider posting can take additional time. An exchange uses the same request period and eligibility conditions, and the replacement must be available.

Act promptly before dispatch

To amend or cancel an unshipped purchase, send the request as soon as you can. We will check the fulfilment stage, but a change cannot be guaranteed. After shipment, the return procedure applies. These practical arrangements do not limit any mandatory cancellation or refund right.

Business responsible for this page

Store: RYZE Superfoods
Customer correspondence: Support@primequalitymushroomcoffee.shop
Telephone: 401-572-2068
Business contact address: 5 Ayrault St, Newport, Rhode Island, 02840, United States