FAQ

These answers gather the main shopping and aftercare arrangements at RYZE Superfoods. For fuller conditions, consult the corresponding policy linked in the footer.

Which addresses qualify for free delivery?

All United States orders receive free Standard Shipping with no minimum spend. Delivery is limited to US addresses; we do not ship to other countries.

How should I estimate the delivery period?

Allow 1–2 business days for processing and then an estimated 4–6 business days after dispatch for transit. Do not count weekends or US public holidays. These estimates do not guarantee a particular delivery date.

Where can I find my tracking reference?

We send tracking information to the order email after shipment. Keep the dispatch email and contact us with the purchase reference if tracking is absent or a shipment seems lost.

Can you change my order or its address?

Ask as soon as possible before dispatch. We check whether an amendment, address correction or cancellation can still be made, but cannot guarantee it. After shipment, eligible goods follow the return process.

What are the requirements for an unwanted item?

Send a request within 30 days after delivery with an order number or other purchase proof. Change-of-mind goods must be unused, in original condition and original packaging. We arrange eligible return postage or a prepaid label and bear that cost, including qualifying quality-related returns.

When does an accepted refund leave the store?

Following receipt, inspection and approval, we issue repayment within 10 business days to the original payment method. Your bank or payment service may need extra time to show the credit.

What if goods are damaged, wrong or missing?

Send us the order details, an explanation and relevant photographs. We review damage, defects, incorrect items and missing contents to arrange the appropriate remedy. Eligible return postage for a quality problem is paid by the merchant.

Which payment method should I choose?

Use a payment method offered by the live secure checkout for your USD order. Check the final total, including applicable taxes. Do not infer card acceptance from an illustration or send full card information to support.

How do I get personal help with an order?

The contact details below are for this store. Customer service is available Monday to Friday, 9:00 AM–5:00 PM local time at the business address. Include an order reference when asking about a purchase.

Business responsible for this page

Store: RYZE Superfoods
Customer correspondence: Support@primequalitymushroomcoffee.shop
Telephone: 401-572-2068
Business contact address: 5 Ayrault St, Newport, Rhode Island, 02840, United States